FLORIDA QUALITY HOMES &
INVESTMENTS INC.
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OUR COMPANY PHILOSOPHY We believe that in order for this company to be successful, we must set out our philosophy of doing business as clearly as possible. These things, above all else, are important to us:
INTEGRITY No other single attribute of a person or a business can have such an impact on success or failure. We believe that every action must be taken with truth and honesty, and if we must ask ourselves whether it is all right to do something, it probably is not. There must be honesty in every action, truth in every word. We expect honesty from our employees and our sales staff. SERVICE Our clients and customers have a right to expect outstanding service. We are paid not for our time, but for our service. If we expect to be well paid, we must provide the highest level of service available. We expect our employees and our sales staff to provide excellent service. HARD WORK No organization can grow and prosper unless each member of the team puts forth the maximum effort. Often, we feel a tendency to “let down” and to do less than our best. We expect hard work from our employees and our sales staff. PROFESSIONAL COMPETENCE We never should undertake an assignment for a client or customer unless we have the training and experience to do the job. We believe in continuing education, for only by learning better ways to provide service can we enhance our reputation. We expect our employees and sales staff to continue learning. COOPERATION An organization can be great when all members work together for a common purpose. It can only be mediocre when some row in different directions. Once the firm’s goals are set, all members of the firm should work together to achieve those goals. Helping one another when possible, going out of our way to cooperate with each other, will bring harmony and wealth. We expect cooperation from our employees and sales staff. ACCOUNTABILITY Sometimes even the most competent professionals make mistakes. We understand this fact. Our clients and customers must be happy with their transactions, or we shall not get repeat business. If we make a mistake, we must be willing to stand accountable and make it right with the customer. We expect our sales staff to be accountable for mistakes if a client is damaged. PROFESSIONAL ETHICS
The Code of Ethics
of the National Association of REALTORS This is our business philosophy. These things, above all else, are important to us. We shall not vary from these principles under any circumstances. We expect that of you as well. |
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